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Terms and Conditions

ORDERS

All orders can be placed online or over the phone. We accept most credit cards and debit cards. All payments go through a secure server. We also accept payments through Paypal and Google Checkout.

RETURNS AND CANCELLATIONS

Ella's Party Shop will refund any unwanted items up to thirty days from the date of order. Item's will only be refunded on the condition that the item's are returned to us within thirty day's of the order being made and are undamaged and still sealed in the original packaging unused.
Any unwanted item's must be returned at the buyer's expense.


DAMAGED ITEM'S

Any item's damaged in transit must be brought to our attention within 48 hours of delivery to customer, by either email or telephone and we will arrange collection of item. Once item is received and inspected we will refund the item .
All refund's are to go back on card which was intially used to purchase item.


PRIVACY POLICY

Ella's Party Shop are committed to safeguarding our customer's privacy.
Only when an order is placed, with Ella's Party Shop, will we then collect any information from yourself. This being Name, Billing address, Delivery Address, Email address and Telephone number (Optional). These details will only be forwarded to a Third Party when it is necessary to process your order.
We may from time to time use your information to contact you with offers and changes to our shop. If you wish to not be included in this please email us and you will be removed immediately from our mailing list.


COOKIES

What are Cookies ?

Cookies are tiny text files stored on your computer when you visit certain web pages.

What Cookies do we use ?

At Ella's Party Shop we use cookies to analyse our visitors behaviour with Google Analytics, for example most popular keywords inputted into search engines, County or Town's visitors access the website from and new or returning customers per day.  Google Analytics will only narrow the 'Click' down to the Town no other information is stored.

Do you need Cookies enabled ?


To take full advantage of Ella's Party Shop website you will need Cookies enabled. If you wish to just browse the website and disable Cookies you will need to click 'Tools/Internet Options' and select 'Delete Cookies ' . If you need anymore help or information regarding the new Goverment Legislation please follow this Link www.allaboutcookies.org



DELIVERY

Balloon Delivery - £7.50


Parcel Delivery

Standard Delivery
5 working days - £3.95
STANDARD DELIVERY FREE For all order over £20.00

Express Delivery 2 - 3 working days - £5.85

Pick up  -  FREE
(Order before 1pm, to pick up next day or email us if you wish to pick up the sameday and we can give you a time)

Zone 1 Up to 10 working days - £19.95

Austria, Beligium, Denmark, France, Germany, Luxembourg and Netherlands.

Zone 2 Up to 10 working days - £29.95

Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Poland, Portugal,
Romania, Sweden, Slovania, Slovakia and Spain.

Zone 3 Up to 10 working days - £34.95

Bosnia, Blugaria, Croatia, Iceland, Latvia, Lithuania, Montenegro, Norway
and Serbia.

USA, Canada & South America Up to 10 working days - £34.95

Rest of World Up to 10 working days - £49.95

These prices are based on parcels of weight no more than 2Kg.

Just to make you aware orders will not be delivered on Bank Holiday's and Sunday's. So depending on the day you order it could delay delivery times.


SAFETY

With all of our item's we strongly suggest adult supervision. Our toys are all marked CE and comply with the European Toy Safety Directive.
All Item's are printed with the Minimum age guides.

All under 8's to be supervised with Latex Balloons and Party Blow outs. Any broken balloons to be discarded. (EU Reguations)

If you have any questions regarding safety with any of our products please email us.



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